Refund policy

Return & Refund Policy – Oriva Hair Care

At Oriva Hair Care, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused and unworn

  • In its original packaging

To start a return, please contact us at orivahaircare@gmail.com.

Returns should be sent to:

Oriva Hair Care
P-137 Al Najaf Colony, D Ground, Faisalabad, Pakistan

Please note that items returned without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at orivahaircare@gmail.com.

Damages and Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at orivahaircare@gmail.com so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return. If you have questions about a specific product, please contact us before initiating a return.

Unfortunately, we do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

The quickest way to get the item you want is to return the original item. Once your return is approved, you can place a new order for the desired product.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify, the item must be:

  • Unused and unworn

  • In its original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at orivahaircare@gmail.com.